Effective Date: 01-01-2025
At EKT Gasket, customer satisfaction is our priority. We strive to ensure that our products meet the highest standards of quality and reliability. If you are not completely satisfied with your purchase, our Return Policy is designed to make the process simple and straightforward.
1. Eligibility for Returns
1.1 Products can be returned within [7 days] of purchase, provided they meet the following conditions:
- The product is unused and in its original condition.
- The product is returned with all original packaging, accessories, and documentation. 1.2 Customized or special-order items are not eligible for returns unless they are defective or damaged upon receipt.
2. Return Process
2.1 To initiate a return, please contact our customer service team at info@ektgasket.com or +961 70 639070 with your order details. 2.2 Once your return request is approved, you will receive instructions on how to return the product. 2.3 Customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
3.1 Refunds will be processed upon receipt and inspection of the returned product. 3.2 Refunds will be issued to the original payment method within [7-14 business days]. 3.3 Shipping fees are non-refundable unless the return is due to an error on our part.
4. Damaged or Defective Products
4.1 If your product is damaged or defective upon receipt, please notify us within [1-2 days] of delivery. We will arrange for a replacement or refund at no additional cost.
5. Exchanges
5.1 Exchanges are subject to product availability and must meet the same conditions as returns.
6. Contact Us
For any questions or concerns about our Return Policy, please contact us:
- Email: info@ektgasket.com
- Phone: +961 70 639070